Refund policy

At Mart One, we are committed to delivering fresh, quality groceries to your doorstep. If you face any issue with your order, our return and refund policy is here to ensure a fair and smooth process.

✅ Returns Eligibility:

You can request a return or replacement if:

  • You received the wrong item(s)

  • Items were damaged, expired, or spoiled upon delivery

  • Certain items were missing from your order

🕒 Return Time Frame:

  • All complaints must be reported within 24 hours of delivery.

  • Requests after this period may not be accepted due to the nature of grocery products.

📦 Return Conditions:

  • Items should be unused and in original packaging

  • For sealed items, the seal must remain intact

  • Perishable goods (fruits, vegetables, dairy, etc.) will only be accepted for return if spoiled at the time of delivery

💰 Refund Process:

After return verification:

  • You may receive a full refund to your original payment method

  • Or opt for a voucher/store credit for future use

  • Refunds are typically processed within 2–5 business days

🚚 Delivery Issues:

  • If the order cannot be delivered due to incorrect address or customer unavailability, the delivery fee may not be refunded

📞 How to Request a Return or Refund:

Please contact us with your order number, issue details, and photos (if applicable):

📱 WhatsApp / Call: +92 332 4663083
📧 Email: admin@martone.com.pk